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Background
The government aimed to modernize passport issuance by deploying a centralized case management system to overcome delays and ensure secure processing
Tasks
- Develop a centralized CMS for efficient passport application processing
- Integrate biometric data processing for secure verification
- Automate workflow management to reduce manual errors
- Ensure data security and compliance with international standards
- Enhance customer experience through streamlined processing
Business Impact
Accelerated Passport Processing
Achieved a 50% reduction in passport processing time, leading to faster issuance.
Operational Efficiency & Cost Savings
Improved operational efficiency by 30% through automating case management workflows and realized significant cost savings by reducing manual processing and paperwork.
Enhanced Security Measures
Implemented enhanced security measures that reduced the risk of fraudulent passport issuance.
Digital Transformation in Passport Services
Strengthened Cameroon’s digital transformation in passport services.
Increased Citizen Trust
Improved citizen trust in government efficiency.
Global Mobility Enhancement
Achieved alignment with international biometric passport standards, thereby enhancing global mobility.
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