Emowering SMB growth through acquiring network modernization
Accelerated new terminal integration by 30% and reduced maintenance costs by 18% through phasing out legacy terminals and automating processes with modern TMS
Background
Ensuring support for a fleet of terminals provided by third-party vendors. Migrating from outdated software and terminal models to modern devices and solutions.
Tasks
- Ensure the seamless operation of software and integration with the infrastructure
- Standardize and manage the acquiring network, encompassing old and new terminals
- Expanding settlement and cash service connectivity among SMB clients
- Enhance customer service quality and simplify the migration process
- Build competitive advantages by leveraging a modern technological platform
Business Impact
Reduction of Operating Expenses
18% decrease in maintenance costs for outdated terminals, achieved by phasing out old models and automating processes through TMS
Customer Loyalty Increased
Customer satisfaction (NPS) rose by 15% due to the enhanced reliability of the acquiring network
Process Optimization
Migration to the new software was completed 20% faster than planned, enabled by settlement and cash service functionality, which accelerated the loading of cryptographic keys
Speed of Integration of New Terminals
TMS accelerated the connection of new terminals by 30%, significantly increasing the terminal fleet in a short time
Increase in Bank Income
10% growth in average SMB client income from transaction banking services, driven by higher transaction frequency, improved acquiring quality, and new POS software features
Transaction Services Growth
22% growth in transaction banking services for SMBs by 2024 through simplified processes
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