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Background
Uganda aimed to modernize passport issuance by implementing a centralized digital system that enhances efficiency and reduces fraud
Tasks
- Develop and deploy a centralized digital system for passport applications
- Reduce processing delays and mitigate fraud risks
- Integrate with national and international identity verification systems
- Enhance user experience with faster, transparent passport issuance
Business Impact
Reduced Administrative Costs
Achieved a 35% reduction in administrative costs related to passport processing.
Faster Passport Issuance
Realized a 49% faster turnaround time for passport issuance.
Enhanced Passport Accessibility
Improved passport accessibility, enabling higher travel mobility for citizens.
Elevated Financial Trust & Service Efficiency
Strengthened financial sector trust by providing a reliable identity verification tool for banks while increasing government service efficiency and reducing delays in passport-related requests.
Strengthened International Compliance
Bolstered Uganda’s compliance with international travel security standards.
Boosted Public Confidence & Leadership
Increased public confidence in digitalized government services and positioned Uganda as a leader in secure and modern passport processing in East Africa.
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